Physical Medicine

Warranty OverviewProducts Covered

Warranty Overview

Extended Warranty ApplicationBiodex Medical Systems, Inc. is committed to excellence and our goal is to make your job easier. We offer this program as a means of providing you with the best in customer support and satisfaction. We have the confidence in our products to offer this program at a very low cost. As your equipment ages there are more reasons to extend the warranty. By selecting our Extended Warranty Program you ensure that your equipment will be serviced and supported by only Biodex Trained and Authorized personnel.

Our Extended Warranty Program can actually pay for itself. For instance, if you own a System 4 Pro, a one-time repair, which would include travel, labor and parts could easily exceed the price of an extended warranty. And this is for one occurrence; if additional repairs were required during the agreement period, they would be covered at virtually no cost to you.

We provide a warranty because you expect one, why compromise the operation and effectiveness of your equipment. When we asked, "How are we doing?" on our Service Satisfaction Survey we were rated at 9.6 on a scale of 1-10. Let us continue providing you with the best support in the industry. Insure your equipment is up and running like a new product. The choice is yours make a wise one. Don't delay; extending your warranty is the smart choice.

NOTE: For uninterrupted service and optimal pricing, Biodex recommends purchasing the Extended Warranty with your new product. The Extended Warranty can also be instated with a Service Contract at a later date and will be subject to additional fees. 


Investing in an Extended Warranty Program offers many benefits.

  • Saves you money on costly repairs and shipping charges.
  • Express parts and labor service while your system is under our warranty program.
  • Eliminates the hassles of getting authorization for repairs or replacement parts. Delays cost you time and money and inconvenience your staff and your patients.
  • Greater savings are available, with multiple years and multiple units agreement.


Products Covered

Multi-Joint Systems:

Part Number Product Description
830-000-SA System 3 Quick Set
835-000-SA System 3 Pro 
840-000-SA System 4 Quick-Set
850-000-SA System 4 Pro 

Click here to download Biodex Multi-Joint Systems Service Plans Brochure
Includes preventive maintenance.

Excludes Back Attachment, Lift Simulation, Printer and Upholstery.
Offer applies to the United States only.


Semi-Recumbent Elliptical:

Part Number Product Description
950-215-SA BioStep™
950-220-SA BioStep™ Clinical Pro
950-240-SA BioStep™ 2
950-240-XT BioStep™ 2

Click here to download BioStep Semi-Recumbent Elliptical Service Plans Brochure
Excludes telemetry heart rate monitor and accessories.

Offer applies to the United States only.


Ergometers:

Part Number Product Description
950-136-SA Cycle, Upper Body
950-146-SA Cycle, Upper Body
950-138-SA Cycle, Upper Body, Clinical Pro
950-148-SA Cycle, Upper Body, Clinical Pro

Excludes telemetry heart rate monitor and accessories, pedal and non-adjustable pedal assemblies.
Cycle coverage available only when combined with other equipment covered under contract.
For example, two cycles or a cycle and a treadmill; coverage not available for a single cycle.
Offer applies to the United States only.


Balance Systems:

Part Number   Product Description
950-440-SA Balance System SD
950-440-XT Balance System SD
950-460-SA

BioSway Portable Balance System*

Click here to download Biodex Balance Systems Service Plans Brochure
* Customer responsible to ship BioSway repair to Biodex.

Offer applies to the United States only.


Treadmills:

Part Number Product Description
950-275-SA Treadmill, RTM400
950-285-SA Treadmill, RTM600
950-285-XT Treadmill, RTM600
950-280-SA Treadmill, RTM600
950-385-SA Gait Trainer
950-400-SA Gait Trainer 3
950-400-XT Gait Trainer 3

Click here to download Biodex Rehabilitation Treadmills Service Plans Brochure
Excludes telemetry heart rate monitor and accessories, and normal wear and tear items (e.g. walking belts and deck).

However, if purchased, Biodex will install for service contract customer at no charge.
Offer applies to the United States only. 

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Information info@biodex.com

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Support Services support@biodex.com

Clinical Education clined@biodex.com


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