Conditions of Purchase

Credit Terms: Net 30 days, available to qualified accounts only. Accounts not paid within 30 day period are subject to a 1.5% charge for each additional month.

Price: All prices are F.O.B. Shipping Point and are subject to change without notice.

International Customers: Published prices are for U.S. customers only. Prices do not include duty, shipping, VAT, international packing, international labeling, language options, warranty, installation, service or support. Biodex products are sold and supported by a worldwide network of qualified distributors. Warrantied labor applies to United States only.

Contact your local Biodex distributor.
Distributors/Representatives:
Physical Medicine and Rehabilitation
Nuclear Medicine Devices and Supplies
Medical Imaging Tables and Accessories

Minimum Order (Domestic): $50.00

Minimum Order (International): $300.00

Method of Payment: Visa, MasterCard, American Express, Discover Card and personal, prepaid checks accepted.


Shipping Policy

Shipping: Shipment of orders is handled by a computerized system to assure the lowest cost possible. Under 70 lb – UPS. Over 70 lb - Motor Freight. (All motor freight charges are collect unless otherwise stated). All orders will be charged actual shipping fees. When ordering by prepaid check, call to confirm shipping charges and applicable tax.

Rush Orders: Emergency orders can be shipped next-day air or second-day air, incurring additional freight charges.

Damage in Shipment: At time of shipment, all goods are inspected and warranted to be in first-rate condition. Our packaging of all products complies with, and in most cases, exceeds requirements of Motor Freight Classifications. Despite the care used in packaging, damages occasionally happen in transportation. Upon receipt of shipment, open immediately and inspect for concealed damages. If damage is sighted, stop unpacking. Hold shipment container and ask delivering carrier for an inspection for concealed damages. This notification to the carrier must be made within 10 days of receipt of shipment for claim purposes.

Claims: Any claim for damages should be made against the transportation company. Our responsibility ceases upon receipt of shipment by the carrier, but if we can be of any assistance in processing a claim, please advise us by calling 1-800-224-6339.


Returns and Exchanges

Thank you for choosing Biodex. If you are not satisfied with your order, it can be returned for credit or exchanged for a more suitable product.

Exchange Policy: To exchange an order, Biodex must be notified within 30 days of shipment. The customer is responsible for return freight charges. In the event of an incorrect product shipment, due to Biodex's error, Biodex is responsible for return freight charges. Products returned must be unused, in resalable condition, and in original packaging.

Return Policy for Domestic Customers:
Returns requested within 30 days of shipping date will receive full credit, less shipping charges, only if all merchandise being returned is in new condition and in original packaging. Used equipment cannot be accepted for credit.
Returns requested within 30-90 days of shipping date may receive partial credit. There will be a 25% restocking charge plus any shipping charges incurred. All merchandise must be returned in new condition, in original containers. Used equipment cannot be accepted for credit.
Returns will not be accepted without a Returns Material Authorization (RMA) Number. Merchandise is due back within 14 days of issuing RMA.
Credit is subject to Q.C. inspection upon receipt.
No returns accepted after 90 days.
Custom items may not be returned.

Return Policy for International Customers:
Returns requested within 60 days of shipping date will receive full credit, less shipping charges, only if all merchandise being returned is in new condition and in original packaging. Used equipment cannot be accepted for credit. Returns requested within 60-120 days of shipping date may receive partial credit. There will be a 25% restocking charge plus any shipping charges incurred. All merchandise must be returned in new condition, in original containers. Used equipment cannot be accepted for credit. Returns will not be accepted without a Returns Material Authorization (RMA) Number. Merchandise is due back within 30 days of issuing RMA. Credit is subject to Q.C. inspection upon receipt. No returns accepted after 120 days.Custom items may not be returned.


Limited Warranty

Biodex Medical Systems, Inc., (Biodex), hereby warrants its products sold to buyer to be free of defects in workmanship and material for a period of one year from date of shipment, unless stated otherwise in the specifications of the specific product. THE FOREGOING WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, STATUTORY OR IMPLIED. INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Final determination of the suitability of the products for the use contemplated by Buyer is the sole responsibility of Buyer, and Biodex shall in no way be responsible for the suitability of the Products for any particular use. Claims for defects in workmanship or material must be presented to Biodex in writing and received by Biodex prior to the expiration of the warranty period. BUYER'S SOLE AND EXCLUSIVE REMEDY, AND BIODEX'S SOLE OBLIGATION, UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT AS DETERMINED AT BIODEX'S SOLE OPTION. IT IS UNDERSTOOD THAT UPON REPAIR OR REPLACEMENT, BIODEX SHALL HAVE NO FURTHER OBLIGATION TO BUYER WITH RESPECT TO THE DEFECTIVE PRODUCT. UNDER NO CIRCUMSTANCES SHALL BIODEX BE LIABLE TO BUYER OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES IN CONNECTION WITH, OR BY REASON OF THE INABILITY TO USE THE PRODUCTS FOR ANY PURPOSE, OR FOR DAMAGES AND/OR INJURIES INCURRED BY BUYER, ITS AGENTS AND EMPLOYEES, BY VIRTUE OF DEFECTS IN THE PRODUCTS, EVEN IF BIODEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Misuse by the buyer and/or agents, employees or others, will at the option of Biodex, void all product warranties.

This information herein is the property of Biodex Medical Systems, Inc. Copying in whole or in part, transmittal to other individuals or companies, and use for any purpose other than that for which it is intended, are expressly prohibited.

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Information info@biodex.com

Sales sales@biodex.com

Support Services support@biodex.com

Clinical Education clined@biodex.com


US: 1-800-224-6339
Int.: +1-631-924-9000

Physical Medicine
Sales: 1-631-924-9000
Dial 6 for Sales
Dial 3 for Service


Nuclear Medicine
Sales: 1-631-924-9000
Dial 1 for Sales
Dial 2 for Service


Medical Imaging
Sales: 1-631-924-9000
Dial 1 for Sales
Dial 2 for Service